STUDY MATERIALS CERTIFIED-BUSINESS-ANALYST REVIEW, TRUSTWORTHY CERTIFIED-BUSINESS-ANALYST PDF

Study Materials Certified-Business-Analyst Review, Trustworthy Certified-Business-Analyst Pdf

Study Materials Certified-Business-Analyst Review, Trustworthy Certified-Business-Analyst Pdf

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Salesforce Certified Business Analyst Exam Sample Questions (Q286-Q291):

NEW QUESTION # 286
The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.
Which user story most accurately represents the goal?

  • A. As a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience.
  • B. As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.
  • C. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.

Answer: C

Explanation:
The user story that most accurately represents the goal is B. As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion. This user story clearly defines who (site administrator), what (make sure that the web server can process requests), why (during the latest promotion), and how (at 150% of the average traffic rate). This user story also aligns with the goal of performing stress testing for an upcoming promotion, which is a type of testing that evaluates how a system performs under extreme load or demand. The other options are either inaccurate or incomplete. Option A is inaccurate because it does not represent the goal of stress testing, but rather the goal of usability testing, which is a type of testing that evaluates how easy and intuitive a system is to use. Option C is incomplete because it does not specify how (at what rate or level) to make sure that shoppers can complete their purchases without disruption. References: https://trailhead.salesforce.com/en
/content/learn/modules/business-analysis-user-stories/write-user-stories


NEW QUESTION # 287
Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"

  • A. Assumption
  • B. Why
  • C. Where

Answer: B


NEW QUESTION # 288
Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Business analyst (BA) has been asked to show stakeholders how it works so the implementation project can move forward. Timelines are two tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track.
What should the BA do to help stakeholders visualize how it will work?

  • A. Build a capability model.
  • B. Schedule a storyboarding session.
  • C. Create a UPN (Universal Process Notation) diagram.

Answer: B

Explanation:
Explanation
This answer states that scheduling a storyboarding session is what the BA should do to help stakeholders visualize how Marketing Cloud uses insights to create journeys, when timelines are too tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track. A storyboarding session is a technique that involves creating and presenting a series of sketches or images that illustrate how a user interacts with a system or a feature. A storyboarding session can help the BA to show stakeholders how Marketing Cloud uses insights to create journeys by depicting the steps, actions, and outcomes of the process in a visual and engaging way. A storyboarding session can also help the BA to elicit feedback, validate requirements, and obtain approval from stakeholders in a timely manner.


NEW QUESTION # 289
Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.
Which step should the BA take next?

  • A. Begin working on the change request as soon as the team has capacity.
  • B. Add the change request to the backlog to be prioritized for the next sprint.
  • C. De-prioritize some user stones and add the change request to the current sprint.

Answer: A


NEW QUESTION # 290
Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

  • A. 2 FA
  • B. Email Proof
  • C. Login Link
  • D. Single Sign-On

Answer: C


NEW QUESTION # 291
......

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