HOTTEST C-C4H56I-34 CERTIFICATION - LATEST C-C4H56I-34 TEST PREP

Hottest C-C4H56I-34 Certification - Latest C-C4H56I-34 Test Prep

Hottest C-C4H56I-34 Certification - Latest C-C4H56I-34 Test Prep

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SAP C-C4H56I-34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 2
  • Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 3
  • Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Topic 4
  • Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 5
  • Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 6
  • Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Topic 7
  • Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which of the following parameters can be maintained by the administrator when configuring a new e-mail channel? Note: There are 3 correct answers to this question.

  • A. Default account
  • B. Channel type
  • C. Mashup service
  • D. Case type
  • E. Channel e-mail ID

Answer: A,B,E

Explanation:
When configuring a new email channel in SAP Service Cloud Version 2, administrators havethe ability to maintain several key parameters to ensure the proper setup and functioning of the email communication channel. The "Channel type" parameter is fundamental, as it defines the nature of the channel being configured, in this case, specifying it as an email channel. The "Channel email ID" is another crucial parameter, identifying the specific email address associated with this channel, through which incoming and outgoing communications are routed. Lastly, the "Default account" parameter is essential for defining the default system account or user that will be associated with emails received through this channel, ensuring that emails are correctly routed and managed within the SAP Service Cloud system


NEW QUESTION # 40
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

  • A. SLA
  • B. Case routing
  • C. Notifications
  • D. Service categories

Answer: B

Explanation:
Case routing is a feature that allows you to define rules for automatically assigning cases to teams or employees based on certain attributes, such as the product, channel, priority, or subject of the case. You can use case routing to ensure that all cases with a specific product that has a known fault are routed to the escalation team, who can handle them with higher priority and expertise. You can configure case routing rules in SAP Service Cloud Version 2 by going to Settings -> Cases -> Case Routing to Team or Case Routing to Employees. References = Configuring Case Routing Rules, page 2 and 3.


NEW QUESTION # 41
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

  • A. Maintenance plan
  • B. Warranty
  • C. Customer
  • D. Registered product

Answer: A,D


NEW QUESTION # 42
Which of the following are required to grant business user access? Note: There are 2 correct answers to this question.

  • A. Assignment to an organizational unit
  • B. Access restriction
  • C. Employee
  • D. User ID

Answer: A,D

Explanation:
To grant business user access in SAP Service Cloud:
* User ID (A): A unique identifier required for system authentication.
* Assignment to an Organizational Unit (D): Defines the user's scope of access within the organizational hierarchy.
Why other options are incorrect:
* B. Access Restriction: Governs data visibility but is not a prerequisite for access.
* C. Employee: While linking a user to an employee record is standard, it is not strictly mandatory for access (depends on configuration).
References:
* SAP Security Guide: "User Management".


NEW QUESTION # 43
You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

  • A. Assign an employee to several organizational units.
  • B. Use the Reporting Line function for selection.
  • C. Make sure an organizational node can only be set up with a replication process from the back end.
  • D. Make sure that each organizational unit can have only one function at a time.

Answer: A


NEW QUESTION # 44
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